:root{--bg: #f4f5f7;--surface: #ffffff;--surface-2: #f8f9fb;--surface-3: #f1f3f6;--border: #e5e7eb;--border-strong: #d6dae0;--text: #1b1f24;--text-2: #3c424b;--muted: #727885;--primary: #b71312;--primary-hover: #990f0e;--primary-tint: #fdf1f0;--primary-tint-2: #fadcdb;--success: #16a34a;--success-tint: #e9f7ef;--in: #f1f3f6;--out: #fdeaea;--shadow-sm: 0 1px 2px rgba(16, 24, 40, .06);--shadow: 0 4px 16px rgba(16, 24, 40, .08);--radius: 14px;--radius-sm: 10px}*{box-sizing:border-box}html,body{height:100%}body{margin:0;font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;font-feature-settings:"cv02","cv03","cv04","cv11"}button{font:inherit;cursor:pointer;border:1px solid var(--border-strong);background:var(--surface);color:var(--text);border-radius:999px;padding:9px 16px;font-weight:600;transition:background .14s ease,border-color .14s ease,box-shadow .14s ease,transform .08s ease}button:hover{background:var(--surface-2);border-color:var(--border-strong)}button:active{transform:translateY(.5px)}button.primary{background:var(--primary);color:#fff;border-color:transparent;box-shadow:0 2px 8px #b7131247}button.primary:hover{background:var(--primary-hover);box-shadow:0 4px 14px #b7131257}button.ghost{border-color:transparent;background:transparent;box-shadow:none}button.ghost:hover{background:var(--surface-3)}button:disabled{opacity:.5;cursor:default;box-shadow:none;transform:none}button:focus-visible,input:focus-visible,textarea:focus-visible,a:focus-visible{outline:2px solid var(--primary);outline-offset:2px}input,textarea,select{font:inherit;background:var(--surface);color:var(--text);border:1px solid var(--border-strong);border-radius:var(--radius-sm);padding:9px 12px;width:100%}input::placeholder,textarea::placeholder{color:var(--muted)}.app{display:grid;grid-template-columns:236px 1fr;height:100vh}.sidebar{background:var(--surface);border-right:1px solid var(--border);padding:18px 14px;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:9px;margin-bottom:6px}.brand img{width:32px;height:32px;border-radius:8px;display:block}.brand .wordmark{font-size:22px;font-weight:800;letter-spacing:-.045em;color:var(--text)}.brand .wordmark b{color:var(--primary);font-weight:800}.status-pill{font-size:12.5px;color:var(--muted);margin-bottom:22px;display:flex;align-items:center;gap:7px}.status-pill .dot{width:8px;height:8px;border-radius:50%;background:#c2c7cf;box-shadow:0 0 0 3px #eceef1}.status-pill.connected{color:var(--success)}.status-pill.connected .dot{background:var(--success);box-shadow:0 0 0 3px var(--success-tint)}.nav{display:flex;flex-direction:column;gap:2px}.nav button{display:flex;align-items:center;gap:10px;width:100%;text-align:left;background:transparent;border-color:transparent;color:var(--text-2);font-weight:500;padding:10px 12px;border-radius:10px}.nav button:hover{background:var(--surface-3)}.nav button.active{background:var(--primary-tint);color:var(--primary);font-weight:600}.sidebar .spacer{flex:1}.main{overflow:hidden;display:flex;flex-direction:column;min-width:0}.page{padding:24px 28px;overflow:auto;height:100%}.page-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:20px;flex-wrap:wrap}.h1{font-size:22px;font-weight:700;letter-spacing:-.02em;margin:0}.sub{color:var(--muted);font-size:14px;margin:2px 0 0}.muted{color:var(--muted)}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow-sm)}.row{display:flex;gap:8px;align-items:center}.toolbar{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.qr-wrap{display:flex;flex-direction:column;align-items:center;gap:16px;max-width:440px;text-align:center}.qr-wrap img{width:272px;height:272px;border-radius:var(--radius);border:1px solid var(--border);background:#fff;padding:10px}.inbox{display:grid;grid-template-columns:340px 1fr;height:100%}.conv-list{border-right:1px solid var(--border);overflow:auto;background:var(--surface)}.conv-item{padding:13px 16px;border-bottom:1px solid var(--border);cursor:pointer}.conv-item:hover{background:var(--surface-2)}.conv-item.active{background:var(--primary-tint);box-shadow:inset 3px 0 0 var(--primary)}.conv-item .name{font-weight:600;font-size:14.5px}.conv-item .preview{font-size:13px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}.chat{display:flex;flex-direction:column;height:100%;background:var(--surface-2)}.chat-header{padding:14px 18px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;background:var(--surface)}.msgs{flex:1;overflow:auto;padding:18px;display:flex;flex-direction:column;gap:8px}.bubble{max-width:68%;padding:9px 13px;border-radius:14px;font-size:14px;line-height:1.45;box-shadow:var(--shadow-sm)}.bubble.in{background:var(--in);align-self:flex-start;border-bottom-left-radius:3px}.bubble.out{background:var(--out);align-self:flex-end;border-bottom-right-radius:3px}.bubble .by{font-size:10.5px;color:var(--muted);margin-top:4px}.composer{display:flex;gap:8px;padding:14px;border-top:1px solid var(--border);background:var(--surface)}.toggle{font-size:12.5px;display:flex;align-items:center;gap:7px;color:var(--text-2)}.table{width:100%;border-collapse:collapse}.table th,.table td{text-align:left;padding:11px 14px;border-bottom:1px solid var(--border);font-size:14px}.table th{color:var(--muted);font-weight:600;font-size:12.5px}.table tr:last-child td{border-bottom:none}.tag{display:inline-flex;align-items:center;gap:5px;border-radius:999px;padding:3px 10px;font-size:11.5px;font-weight:600;background:var(--surface-3);color:var(--text-2);border:1px solid var(--border)}.tag .swatch{width:7px;height:7px;border-radius:50%}.funnel-layout{display:grid;grid-template-columns:210px 1fr;height:100%}.funnel-side{border-right:1px solid var(--border);background:var(--surface);padding:16px 12px;overflow:auto}.funnel-side h4{font-size:11.5px;color:var(--muted);margin:6px 6px 8px;font-weight:600}.funnel-item{display:flex;align-items:center;gap:8px;padding:9px 11px;border-radius:var(--radius-sm);cursor:pointer;color:var(--text-2);font-weight:500;font-size:14px}.funnel-item:hover{background:var(--surface-3)}.funnel-item.active{background:var(--primary-tint);color:var(--primary);font-weight:600}.funnel-main{display:flex;flex-direction:column;min-width:0;height:100%}.funnel-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:18px 22px;border-bottom:1px solid var(--border);background:var(--surface);flex-wrap:wrap}.board{display:flex;gap:14px;align-items:flex-start;padding:20px 22px;overflow-x:auto;flex:1}.column{background:var(--surface-3);border:1px solid var(--border);border-radius:var(--radius);width:268px;min-width:268px;display:flex;flex-direction:column;max-height:100%}.column-head{display:flex;align-items:center;gap:8px;padding:12px 14px;border-bottom:1px solid var(--border);position:sticky;top:0}.column-head .dot{width:9px;height:9px;border-radius:50%}.column-head .name{font-weight:600;font-size:13.5px;flex:1}.column-head .count{font-size:12px;color:var(--muted)}.column-head .sum{font-size:12px;color:var(--primary);font-weight:600}.column-body{padding:10px;overflow-y:auto;display:flex;flex-direction:column;gap:9px;min-height:60px}.column.drop-target .column-body{outline:2px dashed var(--primary);outline-offset:-6px;border-radius:var(--radius)}.deal{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px;box-shadow:var(--shadow-sm);cursor:grab}.deal:hover{border-color:var(--border-strong);box-shadow:var(--shadow)}.deal .title{font-weight:600;font-size:14px;display:flex;justify-content:space-between;gap:8px}.deal .value{color:var(--primary);font-weight:700;white-space:nowrap}.deal .meta{font-size:12.5px;color:var(--muted);margin-top:5px;display:flex;flex-direction:column;gap:3px}.deal .tags{display:flex;flex-wrap:wrap;gap:4px;margin-top:8px}.empty-col{color:var(--muted);font-size:13px;text-align:center;padding:18px 6px}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#1018286b;display:grid;place-items:center;z-index:50;padding:16px}.modal{background:var(--surface);border-radius:var(--radius);box-shadow:var(--shadow);width:100%;max-width:440px;padding:22px;max-height:90vh;overflow:auto}.modal h3{margin:0 0 16px;font-size:18px}.field{margin-bottom:13px}.field label{display:block;font-size:12.5px;color:var(--muted);margin-bottom:5px;font-weight:500}.modal-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:18px}.segmented{display:inline-flex;background:var(--surface-3);border-radius:var(--radius-sm);padding:3px;gap:2px}.segmented button{border:none;background:transparent;padding:6px 14px;font-size:13.5px;border-radius:8px;box-shadow:none}.segmented button.active{background:var(--surface);box-shadow:var(--shadow-sm);color:var(--primary);font-weight:600}.banner{display:flex;gap:10px;align-items:flex-start;background:#fff8e6;border:1px solid #f3e1a8;color:#7a5b00;border-radius:var(--radius);padding:12px 14px;font-size:13.5px;margin-bottom:18px}.banner.ok{background:var(--success-tint);border-color:#bfe6cf;color:#156e3d}.agent-group{margin-bottom:26px}.agent-group>.label{font-size:12.5px;color:var(--muted);font-weight:600;margin:0 2px 10px}.agent-group>.label b{color:var(--text-2)}.agent-list{display:flex;flex-direction:column;gap:10px}.agent-card{display:flex;align-items:center;gap:14px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow-sm)}.agent-card .ava{width:42px;height:42px;border-radius:11px;background:var(--primary-tint);color:var(--primary);display:grid;place-items:center;font-size:20px;flex-shrink:0}.agent-card .info{flex:1;min-width:0}.agent-card .info .nm{font-weight:650;font-size:15px}.agent-card .info .ds{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.agent-card .trig{font-size:12.5px;color:var(--muted);white-space:nowrap}.switch{width:42px;height:24px;border-radius:999px;border:none;background:#cdd2da;position:relative;padding:0;transition:background .15s;flex-shrink:0}.switch.on{background:var(--success)}.switch:after{content:"";position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;transition:transform .15s;box-shadow:var(--shadow-sm)}.switch.on:after{transform:translate(18px)}.chips{display:flex;flex-wrap:wrap;gap:6px}.chips button{padding:6px 12px;font-size:13px;border-radius:999px}.chips button.active{background:var(--primary);color:#fff;border-color:transparent}.script-area{min-height:260px;font-family:ui-monospace,SF Mono,Menlo,monospace;font-size:13px;line-height:1.5;resize:vertical}.modal.wide{max-width:640px}@media(prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}